General Information

What type of group do you represent?

Rate your overall satisfaction with the pre-conference planning.

Contracts/Agreements

Rate your satisfaction with communication throughout the negotiation process.

Rate your satisfaction with the way in which costs were explained, both verbally as well as within the contract/agreement.

Rate your overall satisfaction with the contract/agreement process.

Check-in/Check-out

How satisfied were you with the visibility of Conference services staff during the check-in/check-out phases?

Dining (This section measures meal service, and not catered events)

Rate your satisfaction with the taste of the food.

Rate your satisfaction with the variety of choices.

Rate your satisfaction with the consistency of the quality served to your guests.

Rate your satisfaction with the healthfulness of choices.

Rate your satisfaction with the cleanliness of the facility.

Rate your satisfaction with the friendliness of the dining staff.

Rate your satisfaction with the speed of service.

Catering

Rate your satisfaction with the quality of food served at your catering function.

Rate your satisfaction with the presentation of your catered function.

Rate your satisfaction with communication with the catering office/manager.

Accommodations

Rate your satisfaction with the cleanliness of your group's residence halls.

Rate your satisfaction with any interaction you had with custodial or maintenance staff.

Meeting facilities, classrooms

Rate your satisfaction with the cleanliness of the classroom facilities.

Comments

Please use this section for other comments or suggestions that you may have for improving the quality of services you experienced at the University of Richmond.